Are you resetting customer equipment late at night? Are some homes worse than others for nuisance issues, and why is that? Systems Integration is a customer service driven marketplace. For a majority of your clients, glitches, lockups, and unexplained failures may not be an issue. For a few others it can be a nightmare. If you don’t answer your phone late at night, on the weekend or over the holiday you might not get another call. Most systems integrators want to answer that phone and be as service oriented as possible, but dealing with and explaining why electronics lockup, glitch and are damaged was costly and very time consuming until now. Read on to learn how to reduce systems integration service calls.
Transient Protection Design personnel have years of experience with power quality products and issues, and together with the Systems Integrator can diagnose power quality problems quickly. With a phone call, and maybe a short training session, systems integrators can design a Transient Protection Design system to prevent the power disturbance or problem from happening again! Data disruption, gradual hardware stress, latent failure, and equipment destruction are all occurrences that can be reduced or totally eliminated by using TPD products and support. Systems Integrators can now use the same power quality techniques used in commercial and industrial facilities to solve system issues. With TPD surge suppressors in place you can be assured that all damaging surges are being eliminated, and troubleshooting power problems becomes much easier once surges have been eliminated.
If TPD can eliminate 90% to 95% of power quality problems and is needed anyway to prevent catastrophic failure, why not install it in every job? Systems Integrators will find it very difficult to troubleshoot their systems without first applying a Transient Protection Design. Factor in also that TPD products reduce liability exposure which must be considered these days when designing, selling and installing high end systems, and now TPD inclusion in all quotes becomes a no brainer.
Most custom homes need a power quality professional to diagnose electrical problems and eliminate them from happening again. The systems integrator is normally the most qualified person to help the customer. To be able to step into a job without hesitation that no one wants and make it work is a benefit to both customer and integrator.
Clients and integrators have service issues and TPD wants to know about them. Schedule online training or call 888-281-7856 to see how TPD can help your service issues.