Electronic Performance and Product Warranties

Once power from the utility gets into the home it’s the homeowner’s responsibly to deal with it. Customers are not happy paying to diagnose, uninstall & reinstall electronic equipment when it does not work properly. If power were always perfect and all electronics were kept cool and dry there would be no need for extended warranties, and there would be greatly reduced service calls under maintenance contracts. With “perfect power” once your electronics were programmed properly they could probably stay that way forever without any servicing. In theory with “perfect power” there would be no lockups, glitches, memory loss or damage to integrated circuits. The reality is that power is far from perfect in our homes, so how do we explain this to the end user?


Sometimes equipment does not work perfectly out of the box. This is one reason why the store or the manufacturers allows you to return things during the first 30 to 60 days. Some custom product lines may offer a longer warranty on the products. Chances are that if the electronic equipment works properly the first month it is going to work properly for at least the next year. If the installer or the manufacturer wants to extend the warranty for that year they can do that. It’s going to cost some money to take that chance, but electronics die a slow death and usually make it through the first year unprotected barring lightning or other catastrophic surge event. The first year is the safest but not always worth the chance. Most homes do not have proper protection against power disturbances. We all know power is not perfect from the utility so why would we think it’s going to get any better once its gets into our homes. The first step for the systems integrator is to figure out the best way to surge protect and eliminate electrical damage from their system as strategically as possible. The next thing is to analyze what was damaged, how it was damaged (data or power side), and to not replace the equipment without installing a surge protector. To just replace and expect a different result is not good practice.


We all need to understand that the power system in our homes is our responsibility to maintain! As power quality professionals with good technical support, training, and material, you can easily educate your customers on the effects of electrical damage and degradation, and on cost of doing nothing versus the cost of properly protecting the electrical system. It’s not good practice to hide this type of information from the customer since this allows certain customers with poor power quality to get all the service calls (whether free or paid for) when the customer with the better power systems get nothing for free.

Please email Tim at Tim@TPDsurge.com for a professional discount on surge suppression for your own home.