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  1. Lutron Logo

    Less service calls equals better client satisfaction which equals more referrals and more jobs! See technical note from Lutron recommending Transient Protection Design surge suppression as part of that solution.HOW IT WORKSImproved service quality will increase your economic competitiveness. Systems integrators can eliminate unnecessary downtime and damage by offering a Transient Protection Design surge suppression system.  Your next referral depends on the quality of work you offer and that can be best shown years later when examining old jobs and your clients of the past.  Are they happy? Ar...

    Read more >> Lutron Recommends Transient Protection Design Surge Suppression - Are you?
  2. Reduce Service Calls with TPD Surge Suppression

    Are you resetting customer equipment late at night? Are some homes worse than others for nuisance issues, and why is that? Systems Integration is a customer service driven marketplace. For a majority of your clients, glitches, lockups, and unexplained failures may not be an issue. For a few others it can be a nightmare. If you don’t answer your phone late at night, on the weekend or over the holiday you might not get another call. Most systems integrators want to answer that phone and be as service oriented as possible, but dealing with and explaining why electronics lockup, glitch and are dam...

    Read more >> Storm Clouds Are Coming - Reduce Systems Integration Service Calls
  3. Are Extended Warranties Worth It

    Once power from the utility gets into the home it’s the homeowner’s responsibly to deal with it. Customers are not happy paying to diagnose, uninstall & reinstall electronic equipment when it does not work properly. If power were always perfect and all electronics were kept cool and dry there would be no need for extended warranties, and there would be greatly reduced service calls under maintenance contracts. With “perfect power” once your electronics were programmed properly they could probably stay that way forever without any servicing. In theory with “perfect power” there would be no lock...

    Read more >> Electronic Performance and Product Warranties
  4. Be Accountable Surge Protect your Electrical Systems

    In a commercial facility probably all electronic systems were specified by electrical engineers working with architects. Lockups, glitches, handshakes in a commercial automation system are not something the building’s electrician wants to trouble shoot.   In a commercial facility the electrical person may not be able to properly fix an automation related issue.  At the same time the systems integrator may fix or replace damaged equipment but does not want to get involved with the power system and with recommending three phase surge protection.  Consequently, often no one wants to leave his or ...

    Read more >> Surge Protection for Commercial Buildings
  5. Whole Home Protection

    We use surge suppression at work and at home.  We want to make sure our customers’ electronics work, and at the same time we want to make sure we protect the equipment in our own homes.  Why do electronics work perfectly out of the box but over time degrade?  Here are ten things you should think about the next time a piece of electronics equipment locks up, glitches, or fails.If electronic equipment fails once chances are it will fail again if nothing different is done to prevent it from failing. Power is just like water coming into your home. If a water pipe leaks it’s the owner’s responsibil...

    Read more >> Ten Things We Should All Know About Whole House Surge Protection
  6. Lifetime Warranty really for a Lifetime

    When you buy a surge suppressor and you see the warranty listed on the specification sheet or sales sheet it typically says something like one year, five years or ten years.  But that does not usually mean the manufacturer will replace the unit for that length of time no matter what causes it to fail.  You need to read the actual warranty statement to see what it really covers.HOW IT WORKSWhen you read the warranty statement you will find an overwhelming majority cover unit failures limited to the manufacturer’s defects in materials and workmanship.  Most of the warranties do not cover failure...

    Read more >> Understanding Surge Suppression Warranties
  7. CPU Repair

    Just because a piece of electronics turns on and seems to be working does not mean it has not been damaged and degraded by transient surges. Everyone knows that a single lightning strike or large surge event can cause immediate destruction of power supplies and circuit boards in electronic equipment. However, some surges may not be large enough to destroy an electronic device or circuit board but the effects of surge energy overtime will cause premature failure at some point in the future. The Institute Of Electrical and Electronic Engineers (IEEE) explains it like this: “For example, a single...

    Read more >> Why is Understanding Immediate Hardware Destruction versus Gradual Hardware Stress & Latent Failures Important to the Systems Integrator?
  8. Bang for your Buck

    Without proper power quality training that can be a tough question to answer.  The words “Power Conditioner” or “Power Conditioning” sound great but it does not explain exactly what the product does.  It’s a great sales tool but knowing the basics of power quality goes a long way in understanding what each unit is designed to do.  Many systems integrators feel they are doing all they can because they are selling and installing the most expensive units available for in the rack.  Just because the equipment in the rack is of high cost does not mean that adding many features  into one “power cond...

    Read more >> You sold me a “Power Conditioner” but what does it really do?
  9. Protect Dimming Modules

    Lightning is in the area and you are losing dimming modules in your lighting system.  This usually means there are unprotected 24V, 120V or 240 volt pathways coming into your dimming modules from outside the structure.   If these lightning surges get to the dimming modules they can ultimately spread thruoughout the home damaging lighting and home automation systems on the way to ground.  The fix is easy!  Please see the TPD design drawing for lighting system.HOW IT WORKSBy using the TK-LT120-20A-DIN2 power filter and surge suppressor shown in the picture above, lightning can be suppressed, fil...

    Read more >> How to Protect Crestron & Lutron Dimming Modules from Lightning!
  10. Protect from Ground Loops

    Are multiple components failing in your system and no one can figure out why?   As the distance increases between your equipment, along with the communications wires connecting them, the chance of damage from differences in ground potential also increases.  Add in multiple panels feeding the equipment, and the potential for damage can increase dramatically without lines ever leaving the building.  This is more common in very large homes, large offices, and custom barns where panels can be on opposite sides of the building and on multiple floors feeding interconnected equipment.  Add in multipl...

    Read more >> How do Ground Currents Damage Phone, Cable, Satellite, Security & Networks Systems?